Monday, June 27, 2011
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This occurs at an Esso all the time near me. They quote one price on there sinaage and then charge another at the pump. I wonder just how wide spread this kind of thing is...
This is a common tactic by the forecourts. What you paid extra for (at Total Stn) was their premium Excellium fuel. The extra cost of this is rarely (if ever) listed on the pole sign.
if pump price is different from pole sign not including special fuels not listed, then that is illegal I am sure trading standards would like to know, when changing prices the rule is that the pump price is always the smaller amount in other words if fuel price is going up change pole sign first, if price is coming down then change pump price first, that way pump price is always in favour of customer,
BUYER BEWARE. Always check the pump price before dispensing fuel. If you forget and you are charged more than the price shown on the forecourt signage, ask to be charged only the lower price. If you are refused then report the incident and facts to trading standard. Simple.
I've had this happen to me repeatedly at the Clackett Lane services on the M25.
just recently, mainly due to having 2 tesco and 1 sainsbury fuel stations, they dropped the price of fuel by 3pence per litre, locally owned esso station did the same albet their price was still higher, after a couple of days the esso diesel was up 1p, there is a very thin line between profit and greed, the sad thing is that the "loyal sheep still buytheir fuel at the esso station when the nearest supermarket is only minutes away
Just had a near similar experience at a Tesco's (not my normal fuel source) on Friday. Advertised price 1.369 unleaded, pump price 1.379 when it came up on pump after selection. Neded some fuel so put less in than intended. Mind you, that's still 12p per litre cheaper than I can get fuel locally!!
I work in the industry and the polesign is irrelevant. As long as what is displayed on the pump is what you pay then the filling station is not breaking the law.
I used a Total station on Painswick road glos on Sunday last. The displayed price on the sign was 136.9. The pump price was 144.9
This happened to me today at Asda in Rochdale - was using pay at the pump so didn't know till I'd already started filling up, spoke to the girl on the forecourt who just shrugged!